Speed and efficiency are hallmarks of the digital age. It’s now expected that when you text a friend, post on social media or interact online, you’ll receive a response almost immediately. But that expectation doesn’t always extend to the business world.
When you communicate with a service provider, perhaps through a web form or an email, you expect that someone will respond, but you never know when. This barrier between customer and corporation is called the business silo effect, and it’s something Rundl is working hard to break down.